Terms & Conditions

1. Introduction

Welcome to Alveera Hospitality. These Terms & Conditions (“Terms”) govern your use of our website, booking services, and travel-related offerings. By accessing or booking through our platform, you agree to these Terms in full. Please read them carefully before proceeding.

2. Services

We provide travel and booking services including hotel reservations, tour packages, transportation, and related arrangements. All services are subject to availability and may vary based on destination, season, and partner policies.

3. Booking Policy

• All bookings must be made through our official website or authorized agents.
• A booking is confirmed only after successful payment (partial or full, as specified).
• Customers are responsible for providing accurate travel and contact information during booking.
• Alveera Hospitality reserves the right to cancel bookings in case of incorrect details or payment failure.

4. Payment Terms

Payments can be made via credit/debit cards, UPI, net banking, or other secure payment options available on our website. Prices are subject to change until a booking is confirmed. Any additional government taxes or vendor surcharges are to be borne by the traveler.

5. Cancellation & Refund Policy

• Cancellations must be requested in writing or through your booking dashboard.
• Refunds (if applicable) depend on the policies of airlines, hotels, and local service providers.
• Processing fees and bank charges may be deducted from the refundable amount.
• Some special offers or promotional bookings may be non-refundable.

6. Travel Documents & Responsibilities

It is the traveler’s responsibility to ensure that all required documents (ID proof, passport, visa, etc.) are valid and available for travel. Alveera Hospitality shall not be held responsible for denied boarding, visa rejections, or any issues arising from missing documents.

7. Limitation of Liability

Alveera Hospitality acts solely as an intermediary between clients and service providers (airlines, hotels, transport companies, etc.). We are not liable for any delay, cancellation, injury, or loss caused by third parties or events beyond our control. Our total liability shall not exceed the amount paid for the specific booking.

8. Modifications & Updates

We reserve the right to modify these Terms or any aspect of our services at any time without prior notice. Updated Terms will be posted on this page, and continued use of our website implies your acceptance of the revised Terms.

9. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to learn how we handle your personal information and protect your data.

10. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in your operating city or region.

11. Contact Information

If you have any questions regarding these Terms, please reach out to us:

Company: Alveera Hospitality
Email: info@alveerahospitality.com
Phone: +91 94107 87918
Address: Alveera Hospitality, [Your City], India